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SUPPORT / HUMAN TO HUMAN

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Start with a clear answer. If that doesn’t solve it, send the people building the device the details that matter.

QUICK ANSWERS / DEVELOPMENT PREVIEW

Know before you download.

These answers separate what works in the storefront preview today from what still needs release verification.

What is included with a purchase?

Available formats are indicated on each device page. Downloads include installation instructions and documentation. Paid purchases are not open yet.

Which systems are supported?

Compatibility is not final. The current development baseline is Windows x64 with Ableton Live 12.4.5 and Max 9.1.5; 44.1 and 48 kHz are the initial sample-rate targets. A verified OS, host, and version matrix will be published before sales open.

Can I try the working device?

Not yet. Working devices are not available to download. You can sign in with Google and try the full purchase flow in sandbox mode with a test card; it unlocks a placeholder download, not a working device.

How will updates and known issues work?

The account area is designed to hold the current downloads. A version history, known-issues list, and exact update policy will be published before paid release.

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Start with the quick answers above for device and download information.