Refund policy

This policy applies to digital software supplied by SWEG DSP LLC, advertised as [SWEG] DSP, and purchased through Paddle checkout.

Paddle acts as merchant of record. Purchases are also governed by Paddle’s Buyer Terms and Paddle’s Refund Policy.

14-day refund request window

To request a refund, contact Paddle within 14 calendar days of your purchase date. Paddle handles refund requests in accordance with its Refund Policy and Buyer Terms.

How to request a refund

Use the support link in your purchase receipt or visit Paddle buyer support and select “Request refund.” Include your order details and the email address used for the purchase. For help with your product or locating your order, contact support@swegdsp.com.

Refunds are processed by Paddle. Refunded purchases lose download access. Your statutory consumer rights remain unaffected.

Additional seats

Additional seats are one-time purchases for a specific product licence, with prices set separately for each product. They cannot be moved to a different product or used without the original product purchase. Each additional-seat purchase has its own 14-day request window; it does not restart the original product's window.

Request a refund from your account's Licences section. Seats bought in one additional-seat transaction are returned together. If the remaining capacity is already occupied, choose the device activations to remove. Approval reduces capacity and removes those activations without using a transfer. While the request is reviewed, existing licences remain active and new activations and additional-seat purchases are paused. A rejected request leaves the licence capacity unchanged.

A voluntary return of the base product includes its dependent additional-seat purchases. These may be separate payment refunds, coordinated as one request. If a payment is reversed externally, dependent seats cannot grant access without the base product; contact support to resolve associated payments. For an additional-seat reversal without a device selection, the newest activations are removed first until the remaining capacity is met.

Previously issued perpetual licences retained on an offline device can continue processing after a refund or revocation. Removing a server activation prevents renewal and does not remotely erase its local licence. This does not grant permission to continue using a refunded product.

Cancellations

Cast + Follow is a one-time purchase with no recurring subscription to cancel. Use the refund request process above for a purchase refund.

Sandbox transactions

Sandbox transactions are tests and do not charge real money. There is no payment to refund.

For compatibility, delivery, licensing, and product support, see our Terms and Conditions.

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